Terms & Conditions

Please note that the below terms and conditions only apply to regular term classes. Please refer to specific holiday workshop application forms for holiday program terms and conditions. Thank you.



Enrollment is continuous and on a first-come first-serve basis. Enrollment is confirmed only upon the receipt of your application form and the settlement of your full payment.


For regular term enrollments, the first writing and vocab & comprehension assessment is free of charge. Subsequent assessments are priced at $200 each.

A non-refundable registration fee of $350 will be charged for all new enrollments.




You are required to let us know at the time of payment if your child will be missing any of the classes. Tuition fees shall be pro-rated accordingly. Apart from situations stipulated under “Cancellation, Transfer and Refund” in our terms and conditions, we regret that no refunds will be granted for classes that have been paid for.


Your child’s space in class is confirmed upon the settlement of full payment. If full payment is not received by the first class, we reserve the right to discontinue student’s participation until full payment has been received.

For all regular term students enrolled in the writing program and kindergarten topical course, there will be a $300 fee per term (12 classes or less) for course materials, which include professionally printed workbooks. $300 will be charged to replace a lost workbook.


Makeup Class


Makeup classes will be granted for missed classes with 24 hours’ advance notice or if student is sick with the presentation of a doctor’s note.


Each student is awarded TWO make up classes for a term of 12 paid classes, ONE makeup class for 11 paid classes and none for a term of 10 or less paid classes. Makeup classes cannot be carried over to any subsequent term.

Makeup classes are not transferable between students, modules or programs.

Makeup classes are subject to availability and we will try our best to place your child in a class at the same level. If such class is unavailable, we shall use our best efforts to offer a private session (shorter in duration than a normal group class) subject to our available timeslots and teachers. Makeup classes may or may not be conducted by the student’s regular teacher. We will try our best to accommodate your child, but cannot guarantee the availability of your desired class time.

Parents are responsible to initiate arrangement of makeup classes within one week of missing class. Students shall attend makeup classes within one month of missing class. Any outstanding makeup classes will be forfeited and will not receive a refund.

No makeup classes will be offered for holiday courses, including summer, Christmas, CNY and Easter.

To cancel or reschedule classes, we require a minimum of 24 hours’ advance notice unless the student is sick with the presentation of a doctor’s note. Otherwise, class will be charged in full if cancellations are made less than 24 hours or without a doctor’s note.


Cancellation, Transfer and Refund


We reserve the right to cancel a class. Unless such class is cancelled due to weather conditions, a refund in full or on a pro-rata basis will be issued.


We reserve the right to cancel an enrollment for any reason we see fit and issue a full refund of the tuition for the remaining classes.

Classes paid in full are not transferable.

For private classes, we have a 24-hour cancellation policy. Cancellations made less than the specified notice period will be charged in full.

All paid classes will not be refunded for reasons other than those stated above.


Public Holidays and Weather Conditions


We are closed on public holidays (with the exception of July 1st).


We do not hold classes when typhoon signal 8 or black rain signal is hoisted. In cases when such weather signals are lowered two hours before the scheduled start time of the class, students are expected to attend class as normal. We do not schedule makeup classes or issue refunds for classes cancelled due to weather conditions, but we may offer the option of attending online via Zoom at the usual class time.




All of The Open Classroom’s materials are strictly limited for our current students and may not be reproduced, republished, distributed or otherwise exploited in any manner without our company’s written consent.


The Open Classroom’s name and logo and all related trademarks, and other intellectual property are the property of The Open Classroom and cannot be used without our company’s prior written consent.

Soliciting our employees and staff for tutorial outside of The Open Classroom without our company’s permission is strictly forbidden.

The Open Classroom reserves the right to cancel and refund any class with less than three students.




The Open Classroom will not be held responsible for any personal injuries, accidents, losses and damages to the students and their belongings. You further agree to waive any and all claims you may have against, and release from all liability, and agree not to sue The Open Classroom and its officers, employees, agents, volunteers and representatives for any personal injury, accident, property damage or loss sustained as a result of your child’s participation in any activities held within or outside our premise during class time, arising out of any cause whatsoever.


By enrolling your child in our courses, you acknowledge that this course is suitable for your child, and you are not relying on any oral or written representation or statements made by The Open Classroom or its agents, employees, or authorized volunteers, to induce you to permit your child to participate.

Unless notified in writing by the parent, we reserve the right to use the works, photos, sound recordings and videos of our students for The Open Classroom’s curriculum, teaching and marketing material.

The Open Classroom reserves the right of final decision.